Frequently Asked Questions.
This question and answer page may help you troubleshoot some common problems that you may face while enjoying this Internet Service.
Q1: Can I check my data balance and time left?
A: yes. Open google chrome and enter "http://$(hostname)/status". In that table, find 'Net Balance', the value on its right is your remaining data bundle. For time left, find session time left.
Q2: Can I top up my data balance?
A: not possible. You have to fully deplete your current subscription first. However, you can purchase a standby ticket and load it as soon as your current one is used up.
Q3: Can I extend my time?
A: not possible. Validity time is as advertised on our posters, banners, flyers, login page and on other materials. It cannot be extended or reduced.
Q4: Can I share my ticket?
A: all tickets can only be used from one device.
Q5: Why do my bundles deplete so fast?
A: fast bundle depletion can be due to a number of reasons:-
# maybe you have/had pending software or app updates on your appstore.
# maybe you have/had pending media downloads/uploads from youtube and/or other media hosting sites.
# browsing sites that have ads in video format will use a considerable amount of your data.
Q6: Why WiFi on my side is slow?
A: internet speed is directly proportional to signal strength. It is recommended that you be in a area where your wifi signal indicator shows three or more bars.
# internet speed is also relative. Small webpages will load faster than big webpages. A 360p video will load faster than a 720p or 1080p HD video. Livestreaming also requires a bigger bandwidth, which may not be available, than a video file stored in a server.
Q7: Internet stopped working?
A: # maybe there is internet outage on our side due to reasons beyond our control.
# maybe you have fully depleted your subscription. Our accounting system is automated and you will be disconnected from the internet once your data balance is fully depleted or expired.
# refer to question 8 below.
Q8: Connected but no internet?
A: # maybe you have gone out of our recommended range in our Terms and Conditions.
# refer to question 7 above.
Q9: Can I get data bundles on credit?
A: not possible at the moment. However, you can get free 30MB which is available daily* and browse the internet for a while.